MAYTHA's CV
MAYTHA SALIM ALI BIN ALNOMAN ALSHAMSI
إداري أول إسعاد متعاملين | دعم عملاء
Profile summary
إداري أول إسعاد متعاملين | دعم عملاء بخبرة 6 سنوات في إدارة عمليات دعم العملاء وحل الاستفسارات. أدار قنوات التواصل لضمان استمرارية العمل، وقدم التوجيه للمستخدمين لتعزيز كفاءة المهام باستخدام برامج المكتب وقواعد البيانات. يلتزم بالانضباط في العمل والتعلم المستمر، مع التركيز على تقديم خدمات عالية الجودة عبر تنظيم الوقت والعمل بفعالية تحت الضغط.
Career highlights
Client Support Operations: Managed communication channels to address client needs and maintain satisfaction levels while providing immediate assistance to ensure workflow stability during daily task execution.
Inquiry Resolution: Resolved client inquiries and addressed operational challenges to maintain service quality standards within the organization.
Service Delivery Management: Delivered guidance to users to facilitate task completion and support service objectives through the application of office software and database management tools.
Key skills
Professional experience
Directed customer support operations at Ajman Racing Academy, managing direct interactions and service delivery. Oversaw the resolution of inquiries and technical issues to maintain operational continuity and service standards.
- Provided immediate assistance to clients during task execution to ensure workflow stability.
- Resolved client inquiries and addressed operational challenges to maintain service quality.
- Delivered guidance to users to facilitate task completion and support service objectives.
- Managed communication channels to address client needs and maintain satisfaction levels.
Education
Languages
Arabic · Professional
English · Professional